CSR (B2B)

• Handle inbound and outbound communication with B2B clients.
• Manage customer queries, issues, and service requests professionally.
• Maintain strong relationships with corporate clients.
• Coordinate with internal teams to ensure timely resolution of client concerns.
• Maintain accurate records of interactions and follow-ups.
• Provide product/service information and assist clients with order processing.
• Identify customer needs and provide appropriate solutions.
• Ensure client satisfaction and maintain service-level standards.

Requirements:

• Bachelor’s degree (preferred).
• 1–2 years of experience as CSR, preferably in B2B.
• Strong communication and negotiation skills.
• Ability to handle multiple tasks and manage time effectively.
• Customer-focused mindset with problem-solving abilities.
• Proficiency in MS Office and CRM tools is a plus.

Job Type: Full-time

Work Location: In person