CSR - Customer Service Representative

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer support and ensuring a positive experience for our clients. This role requires strong communication skills, a customer-focused mindset, and the ability to handle various tasks efficiently. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply.

Duties

• Provide outstanding customer service through various channels including phone, email, and chat.
• Assist customers with inquiries related to products and services, ensuring their needs are met effectively.
• Handle outbound calling to follow up on customer inquiries or provide additional information.
• Maintain accurate records of customer interactions and transactions through data entry.
• Utilize Microsoft Office applications to generate reports and assist with client services.
• Demonstrate excellent phone etiquette while communicating with customers.
• Collaborate with team members to resolve issues and improve client satisfaction.
• Analyze customer feedback and provide insights for service improvement.

Requirements

• Strong communication skills
• Previous experience in customer service or call center environments is preferred.
• Proficient computer skills, including familiarity with Microsoft Office applications.
• Ability to perform cash handling duties accurately.
• Excellent typing skills with attention to detail for data entry tasks.
• Sales experience is a plus, as well as knowledge of client services.
• Strong analysis skills to identify trends and improve processes.
• A positive attitude and the ability to work well under pressure in a team-oriented environment.

Job Type: Full-time

Pay: Rs35,000.00 - Rs40,000.00 per month

Work Location: In person