CSR - Customer Service Representative

About the job

We are seeking talented Customer Service Representative to join us at Karsaaz App and help our clients in providing services. The candidate will play a pivotal role in ensuring our customers have a positive experience with our services.

Responsibilities included for Customer Service Representative Role:

• Respond to customer inquiries via phone, email, or chat in a courteous and timely manner.
• Provide service information, assist with troubleshooting, and offer solutions to customer concerns.
• Handle and resolve customer complaints and issues with empathy and professionalism.
• Maintain accurate records of customer interactions, transactions, and inquiries in our system.
• Collaborate with other departments to escalate and resolve complex customer problems.
• Stay knowledgeable about our services, pricing, and company policies to provide accurate information.
• Identify opportunities to improve processes and customer service procedures.
• Uphold our company's commitment to delivering exceptional customer experiences.

Requirements:

• Bachelor's degree preferred.
• Proven experience as a Customer Service Representative with at least 3 years of experience.
• Exceptional communication and interpersonal skills.
• Empathetic and patient when dealing with customer concerns.
• Willingness to work flexible hours

Preferred Skills:

• Strong problem-solving and decision-making abilities.
• Proficiency in using CRM software and other customer service tools.
• Ability to work in a fast-paced environment and handle high call volumes.
• Excellent time-management and organizational skills.
• Detail-oriented with a commitment to accuracy.

Job Type: Full-time

Education:

• Bachelor's (Required)

Experience:

• Online Customer Support: 1 year (Required)
• Telesales: 1 year (Required)

Job Type: Full-time

Work Location: In person