CSR-CUSTOMER SUPPORT AGENT

Read this complete job description carefully before applying.

PlanLab Solutions is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing top-notch customer support to our clients via chat, email, and phone.

Location: Model Town Link Road, Lahore

Shift: Afternoon 12/1 pm to 9 hours onward (9 hours)

Responsibilities:

• Manage Email Queries, Live Chat and Calls with international clients
• Proficiency in computer operations and using MS Office and Excel
• No sales, targets, or commission-based work
• Resolving customer issues and complaints by investigating the root cause of the problem, providing the appropriate solution, and following up to ensure customer satisfaction.
• Maintaining accurate and up-to-date customer information and records.
• Providing product information, troubleshooting guidance, and technical support to customers.
• Keeping abreast of product and industry developments to provide the best service possible.

Requirements:

• Excellent communication skills in written and verbal English.
• Strong customer service orientation and ability to empathize with customers.
• Good problem-solving skills and the ability to think on one's feet.
• Ability to work independently and as part of a team.
• Basic computer and internet skills.
• Ability to multi-task and prioritise workload.
• Flexibility to work in shifts, including weekends and holidays.

Qualifications:

• Proficient in spoken English
• Availability for Afternoon shifts
• At least a High school diploma or equivalent is beneficial to have.
• Comfortable working with computers and various software applications.
• Experience in a call centre or in providing customer support via chat or email is a plus.

To apply, please submit your resume and a cover letter highlighting your relevant experience and skills. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Types: Full-time, Contract

Pay: Rs40,000.00 - Rs55,000.00 per month

Application Question(s):

• Are you fluent in spoken, written, and listening English? (Yes/No)
• Please list 2-3 dates and time ranges that you could do an interview.
• What is your current Salary?
• What is your expected salary?
• How would you rate your English proficiency? (Fluent / Native / Advanced / Intermediate / Basic).
• Are you comfortable with handling outbound and inbound calls?
• Can you write professional emails and handle live chat?
• Are you available for the on-site afternoon shift? (12:00/1:00 PM onwards – 9 hours)

Work Location: In person