Qureos Mentor

Planlab Solutions

Please read the job description carefully before applying to ensure your qualifications and availability align with the role.Location: Model Town Link Road, Lahore Shift Timing: 12:00/1:00 PM onwards (9-hour shift) Type: Full-time | On-siteAbout the Role: PlanLab Solutions is seeking a highly motivated, customer-focused, and fluent English speaker to join our dynamic support team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer experiences across email, live chat, and phone channels while assisting international clients with professionalism and empathy.This is not a sales or commission-based position &mdash; we focus on providing quality customer support and building long-term relationships.Key Responsibilities<ul><li>Manage and respond to customer inquiries via email, live chat, and phone in a timely and professional manner.</li><li>Resolve customer issues and complaints by identifying root causes, providing effective solutions, and ensuring follow-up for satisfaction.</li><li>Maintain accurate and up-to-date records of customer interactions and information.</li><li>Provide detailed product information, troubleshooting assistance, and general support to clients.</li><li>Collaborate with internal teams to ensure efficient issue resolution and customer success.</li><li>Stay updated with product and industry developments to deliver knowledgeable and effective support.</li><li>Handle multiple tasks efficiently while maintaining a calm and professional demeanor.</li></ul>Requirements<ul><li>Fluent in English &mdash; excellent verbal, written, and listening skills are mandatory.</li><li>Proven experience in email, chat, and phone support (international campaigns handling preferred).</li><li>Experience using Zendesk, Gorgias, Tidio, and other customer support or CRM tools.</li><li>Strong problem-solving skills and the ability to think critically under pressure.</li><li>Proficiency in MS Office (Word, Excel) and general computer operations.</li><li>Strong customer service orientation with empathy and patience.</li><li>Ability to work independently and collaboratively within a team.</li><li>Flexibility to work Afternoon shifts, weekends, and holidays if required.</li><li>At least a High School Diploma or equivalent (Bachelor&rsquo;s degree preferred).</li></ul>Why Join PlanLab Solutions?<ul><li>Collaborative and growth-oriented work culture.</li><li>Opportunity to work with international clients and campaigns.</li><li>No sales pressure or targets &mdash; pure customer support focus.</li><li>Training and skill development opportunities.</li><li>Competitive compensation and shift allowances.</li></ul>How to Apply: If you are passionate about customer service and thrive in a dynamic environment, we&rsquo;d love to hear from you! Please send your resume along with a cover letter highlighting your relevant experience, communication skills, and tools expertise. Only shortlisted candidates will be contacted for an interview.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>How would you rate your English proficiency between 1 to 10 (verbal, written, and listening)?</li><li>Do you have experience writing professional emails and handling live chat support?</li><li>Can you confidently handle both inbound and outbound calls with international customers without relying on a script?</li><li>Are you available to work the required Afternoon shift (starting 12:00/1:00 PM onwards, 9 hours)?</li><li>Which customer support tools have you used before (e.g., Zendesk, Gorgias, Tidio, etc.)?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Customer Support Specialist (Afternoon Shift)

Location: Lahore (On-site) Employment Type: Full-timeOpen Positions:<ul><li>4 &ndash; Afternoon Shift (9 hours)</li><li>4 &ndash; Night Shift (9 hours)</li></ul>About the RolePlanLab Solutions is looking for Customer Support Specialists to join our team for afternoon and night shifts. In this role, you will handle support requests, maintain accurate records in CRM systems, and ensure smooth resolution of client inquiries.This is a support-focused position &mdash; no sales, cold calling, or commission-based tasks.Key Responsibilities<ul><li>Respond to and manage incoming support requests via CRM and ticketing platforms.</li><li>Document, track, and update cases using tools like Zendesk, Freshdesk, Gorgias, or other helpdesk software.</li><li>Communicate clearly and professionally in English with users to understand issues and provide solutions.</li><li>Follow internal workflows to ensure timely and accurate resolution of requests.</li><li>Escalate complex issues to the appropriate internal team.</li><li>Monitor pending tickets, follow up, and close cases efficiently.</li><li>Maintain data accuracy and service quality while handling multiple tasks simultaneously.</li></ul>Required Skills &amp; Competencies<ul><li>Strong English communication skills (written and verbal).</li><li>Basic computer and internet proficiency, including MS Excel and office applications.</li><li>Detail-oriented with strong organizational skills.</li><li>Ability to work independently and adhere to shift schedules.</li><li>Problem-solving mindset and ability to prioritize tasks effectively.</li><li>Flexibility to work afternoon or night shifts, including weekends if scheduled.</li></ul>Preferred Experience<ul><li>Prior experience in customer support, helpdesk, service desk, or administrative support roles.</li><li>Hands-on experience with CRM platforms and ticketing systems.</li><li>Familiarity with SLA-driven or process-oriented support environments.</li></ul>Education<ul><li>Minimum High School diploma or equivalent.</li><li>Additional training in customer support software or service operations is a plus.</li></ul>How to ApplySubmit your updated resume to be considered. Only shortlisted candidates will be contacted.Job Type: Full-timePay: From Rs45,000.00 per monthApplication Question(s):<ul><li>What is your current Salary?</li><li>What is your expected salary?</li><li>Can you write professional emails and do live chat?</li><li>Are you comfortable with outbound calls?</li><li>What is your English proficiency level between (1 to 10)?</li></ul>Work Location: In person

Customer Support Agent– Afternoon & Night Shifts

PlanLab Solutions is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing top-notch customer support to our clients via chat, email, and phone.Responsibilities:<ul><li>Responding to customer inquiries via chat, email, and phone in a timely and professional manner.</li><li>Resolving customer issues and complaints by investigating the root cause of the problem, providing the appropriate solution, and following up to ensure customer satisfaction.</li><li>Maintaining accurate and up-to-date customer information and records.</li><li>Providing product information, troubleshooting guidance, and technical support to customers.</li><li>Collaborating with other departments to ensure customer needs are met and issues are resolved quickly.</li><li>Keeping abreast of product and industry developments in order to provide the best service possible.</li></ul>Requirements:<ul><li>Excellent communication skills in written and verbal English.</li><li>Strong customer service orientation and ability to empathize with customers.</li><li>Good problem-solving skills and ability to think on one's feet.</li><li>Ability to work independently and as part of a team.</li><li>Basic computer and internet skills.</li><li>Ability to multi-task and prioritize workload.</li><li>Flexibility to work in shifts, including weekends and holidays.</li></ul>Qualifications:<ul><li>High school diploma or equivalent.</li><li>Experience working in customer service or a related field.</li><li>Comfortable working with computers and various software applications.</li><li>Excellent communication skills in written and verbal English.</li><li>Experience in a call center or in providing customer support via chat or email is a plus.</li></ul>If you're passionate about providing excellent customer service and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity. We offer competitive salary and benefits packages, as well as opportunities for career growth and development.To apply, please submit your resume and a cover letter highlighting your relevant experience and skills. We thank all applicants for their interest, but only those selected for an interview will be contacted.LinkedIn : https://www.linkedin.com/company/planlab-solutions/Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Current Salary</li><li>Expected Salary</li><li>Are you comfortable on calls with foreign clients?</li><li>It's an on-site position at Model Town Link Road; are you comfortable with it? If not then your resume will be automatically rejected</li><li>are you comfortable in night position?</li></ul>Work Location: In person

CSR - Customer Service Representative - Night Shift

Job Opportunity: Associate HR Executive Company: Planlab Solutions Location: Model Town Link Road, Lahore Work Hours: 12:00 PM &ndash; 9:00 PMPlanlab Solutions is seeking a highly motivated and enthusiastic Associate HR Executive to join our dynamic team. This is an exciting opportunity to gain hands-on experience in various aspects of human resources while working in a fast-paced startup environment.Key Responsibilities:<ul><li>Review resumes and applications, shortlist candidates, and schedule interviews.</li><li>Communicate and explain HR policies clearly to employees.</li><li>Prepare and submit all relevant HR documents, letters, and certificates in consultation with management.</li><li>Process payroll, salary slips, increment letters, leave encashment, and full &amp; final settlements accurately and on time.</li><li>Maintain and monitor employee attendance to ensure punctuality.</li><li>Conduct employee orientation and facilitate joining formalities for newcomers.</li><li>Maintain and regularly update the master employee database (personal files, records, etc.).</li><li>Resolve employee grievances or queries and escalate issues when necessary.</li><li>Prepare HR letters such as offer letters and confirmation letters.</li><li>Engage with employees regularly to understand motivation levels and promote a positive work environment.</li><li>Conduct the first round of telephonic interviews and coordinate further rounds.</li></ul>Requirements:<ul><li>Excellent communication and writing skills; must be confident and articulate.</li><li>People-oriented with a result-driven mindset.</li><li>Experience in Recruitment &amp; Selection, preferably with technical recruitment exposure.</li><li>Knowledge of payroll management systems.</li><li>Strong people management, training, and development skills.</li><li>Relevant qualifications: BBA, MBA (HRM), or equivalent.</li></ul>Why Join Us?<ul><li>Be part of a fast-growing company and a dynamic work culture.</li><li>Opportunity to develop comprehensive HR skills across recruitment, payroll, training, and employee engagement.</li><li>Work in a collaborative environment where your contributions make a real impact.</li></ul>Work Timings: 12:00 PM &ndash; 9:00 PMApply now and be a part of Planlab Solutions, where your HR skills will help shape the organization&rsquo;s growth!LinkedIn : https://www.linkedin.com/company/planlab-solutionsJob Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>Are you comfortable calling the candidates in English?</li><li>Current Salary?</li><li>Expected Salary?</li><li>It's a Lahore-based and on-site position (12pm - 9pm); are you comfortable with it?</li></ul>Experience:<ul><li>HR: 1 year (Preferred)</li></ul>Work Location: In person

Associate HR Executive

Join Planlab Solutions and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Planlab Solutions

ABOUT_COMPANY

Customer Support Specialist (Afternoon Shift)

Customer Support Agent– Afternoon & Night Shifts

CSR - Customer Service Representative - Night Shift

Associate HR Executive