CSR - Customer Service Representative - Morning/Evening/Night Shift

Job description:

Location: Model Town Link Road, Lahore

Shift Timings (9 Hours):

About PlanLab Solutions:

PlanLab Solutions is a growing professional services company providing structured and reliable customer support solutions to international clients. We are currently hiring Customer Support Agents for Afternoon and Night Shifts at our on-site office in Lahore.

This is a support-only position, no sales, no cold calling, and no commission-based targets.

Job Overview

As a Customer Support Agent, you will be responsible for managing customer inquiries through CRM and ticketing systems while delivering a professional, empathetic, and solution-driven support experience. This role is ideal for candidates with strong English communication skills and experience handling international customer support operations.

Key Responsibilities

• Respond to customer inquiries via CRM and ticketing platforms in a timely and professional manner.
• Handle customer communication through written and verbal channels with clarity and confidence.
• Identify customer issues, determine root causes, and provide effective resolutions.
• Follow internal workflows and guidelines to ensure timely case resolution.
• Escalate complex or unresolved cases to relevant internal teams when required.
• Monitor pending tickets, perform follow-ups, and ensure proper closure of cases.
• Maintain accurate documentation while managing multiple support tasks efficiently.

Required Qualifications

• Fluent English communication skills (spoken, written, and listening) — mandatory.
• Proven experience in email, live chat, or CRM-based customer support (international campaigns preferred).
• Hands-on experience with CRM and helpdesk tools such as Zendesk, Gorgias, Freshdesk, Tidio, or similar systems.
• Strong problem-solving and analytical skills.
• Ability to work professionally under pressure in a fast-paced environment.
• Proficiency in MS Office (Word, Excel) and standard business applications.
• Strong customer service orientation with empathy and attention to detail.
• Ability to work independently and collaboratively within a team.
• Willingness to work Afternoon or Night Shifts, including weekends or holidays if scheduled.
• Minimum High School Diploma or equivalent (Bachelor’s degree preferred).

Why Join PlanLab Solutions?

• Stable full-time customer support job in Lahore
• Exposure to international clients and global support operations
• No sales pressure — 100% customer support role
• Structured, professional, and process-driven environment
• Opportunity to work with modern CRM and helpdesk tools
• Competitive compensation with shift allowances
• Growth and skill development opportunities

WhatsApp: +92 370 3374842
Send your CVs at: hr@planlabsolutions.com

Pay: Rs40,000.00 - Rs55,000.00 per month

Application Question(s):

• Do you have any experience working with Zendesk, Gorgias like CRM?
• Are you willing to do the Evening/night shift, 9 hours per day ( Working Window 4pm onwards to 7 am, slot will be decided accordingly in the working window )
• Are you willing to join within the mentioned salary bracket?

Work Location: In person