Customer Support Agent (Voice Support)

Location: On-Site
Timings: 7PM - 3AM

Employment Type: Full-Time

We are looking for a Customer Support Agent to join our growing team. The ideal candidate will have excellent spoken English, strong communication skills, and previous experience handling customer calls for international customers.

Key Responsibilities:

* Handle inbound and outbound customer calls professionally.

* Assist customers with inquiries related to orders, accounts, billing, products, and general support.

* Resolve customer concerns while maintaining a positive customer experience.

* Document customer interactions accurately in the company's systems.

* Escalate complex issues to supervisors or relevant departments when necessary.

* Meet daily performance and quality standards.

* Maintain professionalism and empathy during all customer interactions.

Requirements:

* Excellent spoken and written English.

* Ability to multitask and work in a high paced environment, and complex situation handling.

* Minimum 1 year of customer support or call center experience.

* Strong communication and active listening skills.

* Ability to multitask and navigate multiple systems simultaneously.

* Good computer skills and familiarity with CRM or ticketing systems.

* Ability to work independently and as part of a team.

* Professional attitude and strong work ethic.

Preferred Qualifications:

* Experience supporting international customers.

* Experience in eCommerce, SaaS, or online retail support.

* Neutral or Americanized English accent.

What We Offer:

* Competitive salary package.

* Professional growth opportunities.

* Supportive work environment.

* Ongoing training and development.

To Apply:

Send your updated resume along with a 1-2 minute voice recording introducing yourself and explaining your customer support experience.

Email: hrsupport00@gmail.com

WhatsApp: +92 300 7449588

Pay: Rs65,000.00 - Rs75,000.00 per month

Work Location: In person