Customer Service Representative (Inbound Sales)

A client based in Lahore is seeking a Customer Service Representative to handle inbound calls from prospective customers, provide accurate information about services, and convert inquiries into sales opportunities.

Key Responsibilities:

• Handle inbound customer and lead inquiries professionally.
• Understand customer requirements and provide appropriate information.
• Convert qualified leads into customers through effective communication and follow-up.
• Resolve customer concerns and escalate issues when necessary.
• Maintain accurate records of customer interactions and sales activities.
• Resolve customer concerns and escalate issues when necessary.
• Meet individual and team sales targets.

Requirements:

• 2–3 years of experience in customer service, telesales, or a similar role.
• Excellent verbal communication and interpersonal skills.
• Strong customer handling and sales conversion abilities.
• Ability to work in a fast-paced environment.
• Proficiency in using CRM systems and basic computer applications is preferred.

Location: Bahria Town, Lahore (Onsite)

Working Hours: 5:00 PM – 2:00 AM

Experience: 2–3 Years

Work Location: In person