Customer Service Representative (CSR) – Arabic

We are looking for a Customer Support Agent / Customer Service Representative (CSR) – Arabic to join our inbound customer service campaign. The ideal candidate must have excellent Arabic communication skills and a strong understanding of the Saudi market and customer behavior.

Job Responsibilities (JRs) :

• Handle inbound customer calls and inquiries professionally.
• Communicate with customers in fluent Arabic and provide accurate information.
• Resolve customer concerns, complaints, and service requests effectively.
• Maintain a high level of customer satisfaction and service quality.
• Record customer interactions and update relevant information in the CRM system.
• Follow company policies, procedures, and service standards.
• Escalate complex issues to the relevant department when necessary.
• Meet assigned KPIs, including response time, customer satisfaction, and call quality metrics.
• Maintain confidentiality of customer information and company data.
• Stay updated on products, services, and campaign-related information.

Job Requirements (JDs) :

• Native or Near-Native Arabic Speaking Skills (Mandatory).
• Previous experience in Customer Support, Call Center, or Customer Service roles.
• Hands-on experience dealing with Saudi customers or the Saudi market.
• Excellent verbal and written communication skills in Arabic.
• Ability to handle high call volumes in a professional manner.
• Familiarity with CRM systems and customer support tools.
• Minimum Bachelor's degree is preferred.
• Availability to work according to Saudi business hours.
• Experience in Saudi-based inbound campaigns.
• Knowledge of Saudi culture, customer expectations, and communication etiquette.
• Previous experience in telecom, e-commerce, healthcare, or service-based industries serving Saudi customer

Work Location: In person