Customer Service Representative

We are looking for a highly motivated and customer-focused Customer Service Representative with excellent English communication skills to join our growing team. The ideal candidate should have experience handling outbound/inbound calls with UK-based customers and be confident in building rapport, nurturing leads, and delivering exceptional customer experiences.

Key Responsibilities:

• Handle inbound and outbound calls with UK-based customers in a professional and engaging manner.
• Build strong relationships with potential customers through effective communication and follow-ups.
• Maintain and manage leads efficiently, ensuring timely follow-ups and positive customer experiences.
• Guide customers through the process and assist in scheduling surveys/appointments.
• Accurately update customer interactions and records in CRM systems.
• Coordinate with internal teams to ensure smooth communication and service delivery.
• Resolve customer queries and concerns professionally while maintaining high customer satisfaction.
• Consistently achieve assigned targets and KPIs.

Requirements:

• Previous experience in Customer Service, Call Center, or UK Campaigns.
• Strong English communication and listening skills.
• Confident, professional, and customer-oriented personality.
• Ability to handle objections and build trust with customers.
• Experience with CRM tools is a plus.
• Self-motivated, target-driven, and able to work in a fast-paced environment.

Strong interpersonal and relationship-building skills.

If you have a strong sales background and can communicate confidently with international clients, we’d love to hear from you.

Send your updated resume at: hinashaukat@ecoenergyservices.co.uk Please Mention CSR in Subject Line.

Immediate Joiners will be preferred.

Pay: Rs80,000.00 - Rs160,000.00 per month

Application Question(s):

• How much experience do you have in sales, and what kind of sales campaigns have you worked on in the past?
• Was your role B2B or B2C sales?
• What CRM tools have you used?
• What is your Current Salary?
• Are you comfortable working onsite in Johar Town Lahore from 2 PM to 11 PM? or 6 working days in a week?
• How many sales were you generating on average?
• Which international campaigns have you worked on?
• How many outbound calls did you make daily in your previous role?

Work Location: In person