CSR - Customer Support - Customer Service Representative - Afternoon

Read this complete job description carefully before applying.

PlanLab Solutions is seeking long-term, highly motivated, and customer-oriented individuals to join our growing team as Customer Service Representatives.

In this role, you will be responsible for providing high-quality customer support to our international clients across multiple channels, including chat, email, and phone. Excellent English communication skills and problem-solving abilities are required, while prior experience with CRM tools (such as Zendesk, Gorgias, Intercom, Tidio, or similar) will be considered a strong advantage.

Location: Model Town Link Road, Lahore
Shift Timing: Afternoon (12:00/1:00 PM onwards – 9 hours)

Responsibilities:

• Handle email queries, live chat, and phone calls with international clients in fluent/native English.
• Deliver accurate product information, troubleshooting guidance, and technical support with a solution-oriented approach.
• Take ownership of customer issues by identifying root causes, providing effective solutions, and ensuring complete customer satisfaction.
• Maintain accurate and up-to-date customer records and documentation with strong attention to detail and accountability.
• Stay proactive in learning about product and industry updates to improve service quality continuously.
• Collaborate effectively within the team while demonstrating the ability to work independently, take responsibility, and self-manage tasks.

Requirements:

• Excellent written, verbal, and listening English communication skills.
• Strong customer service mindset with the ability to empathize with customers and solve their issues.
• Problem-solving skills with the ability to think quickly and handle challenges.
• Proficiency in computer operations, MS Office (Word, Excel), CRM software (such as Zendesk, Gorgias, Intercom, Tidio, or similar), and ticketing systems.
• Ability to multitask, prioritize workload, stay organized, and remain proactive and responsible for assigned tasks.
• Flexible to work shifts, including weekends and holidays.
• This role involves no sales, no targets, and no commission-based work.

Qualifications:

• Proficient in spoken, written, and listening English.
• Available for the afternoon shift (12:00/1:00 PM onwards – 9 hours).
• High school diploma (or equivalent) required; higher education is a plus.
• Prior experience in a call center or providing chat/email support is required and will be considered a strong advantage.
• Comfortable with computers, knowledgeable in software applications, and confident in general computer usage.

Why Join Us?

• Build a stable and rewarding long-term career with a growing team.
• Enhance your skills and gain continuous learning opportunities.
• Experience career growth in a supportive and collaborative environment.
• Be part of a workplace that values responsibility, learning, and professional development.

Interested candidates are encouraged to apply by submitting their resume and cover letter highlighting relevant skills and experience. Applications will be reviewed on a rolling basis, and only shortlisted candidates will be contacted for interviews. If you are confident in your abilities and meet the requirements above, we would love to hear from you—please apply today.

Job Type: Full-time

Pay: Rs35,000.00 - Rs50,000.00 per month

Application Question(s):

• Are you fluent in spoken, written, and listening English? (Yes/No)
• What is your current Salary?
• What is your expected salary?
• How would you rate your English proficiency? (Fluent / Native / Advanced / Intermediate / Basic).
• Are you comfortable with handling outbound and inbound calls?
• Can you write professional emails and handle live chat?
• Are you available for the on-site afternoon shift? (12:00/1:00 PM onwards – 9 hours)

Work Location: In person