CSR (Healthcare Recruitment UK Based)

IBSTEC is seeking an experienced and motivated Customer Service Representative (CSR) to join our UK-based healthcare recruitment team.
We are looking for a candidate with excellent communication skills, strong follow-up abilities, and confidence in engaging both clients and candidates—especially through cold calling.

Key Responsibilities:

• Conduct professional cold calls to potential healthcare candidates and clients across the UK.
• Source, screen, and engage healthcare professionals including nurses, caregivers, HCAs, and support staff.
• Maintain strong, consistent communication with NHS and private healthcare clients.
• Schedule interviews, coordinate compliance documentation, and follow up on onboarding processes.
• Update and manage CRM systems with accurate, up-to-date candidate and client information.
• Provide exceptional customer service aligned with UK healthcare recruitment standards.
• Support recruiters by pre-qualifying candidates and ensuring all UK healthcare regulatory requirements (DBS, right-to-work, training certifications) are met.
• Build long-term relationships with healthcare workers and stakeholders to ensure repeat placements.

Requirements:

• Minimum 2 years of experience in customer service, telemarketing, or recruitment (preferably within UK healthcare recruitment processes).
• Excellent verbal communication skills with a confident and professional telephone manner.
• Strong understanding of UK healthcare terminology, job roles, and compliance requirements (NMC, DBS, mandatory training, etc.).
• Ability to work during UK hours.
• Strong organizational skills with the ability to multitask and manage high volumes of calls.
• Ability to handle candidate queries, concerns, and onboarding issues with patience and professionalism.

What We Offer:

• Competitive salary package
• Attractive commission structure
• Provident Funds
• Annual Leaves
• Annual Bonuses
• Career growth opportunities in the healthcare recruitment industry
• Supportive, collaborative, and professional work environment
• Continuous training on UK healthcare recruitment processes and compliance standards

Job Type: Full-time

Work Location: In person