CSR II Patient Access Center| Full Time | Days

Overview: Under direction of Patient Access Center Manager or Team Lead, acts as a subject matter expert in administrative protocols of primary care, specialty care and ancillary services center. Acts as first line resource to customer service team members. Responsibilities:

Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system.

Responsible for maintaining up to date reference materials.

With guidance from immediate supervisor/manager/administrator, acts as subject matter expert in systems and administrative protocols of primary care, specialty and ancillary service lines.

With guidance from immediate supervisor/manager/administrator, assists with disseminating and assuring understanding of updated information regarding triage protocols and patient access center.

With guidance from supervisor/manager/administrator, provides guidance and mentoring to new and existing team members in the patient access center

Performs all Patient Access Center CSR duties

Qualifications:

Experience Requirements: 1 year-Data entry

Preferred Experience - 1: 2 years-University of Florida Jacksonville call center

Required Experience - 2: 1 year-Clerical/customer service experience -ideally in a health care related industry

Education: High School Diploma/GED - required