CSR (Inbound & Outbound/Female)

We are looking for a motivated and customer-focused Customer Sales Representative (CSR) with experience handling both inbound and outbound campaigns. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer service while meeting performance targets.

Responsibilities

• Handle incoming customer calls professionally and efficiently.
• Respond to customer inquiries, complaints, and requests.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues promptly while ensuring customer satisfaction.
• Document customer interactions in the CRM system.
• Conduct outbound calls for follow-ups, surveys, lead generation, sales support, or customer retention campaigns.
• Promote company products or services to existing and potential customers.
• Maintain call quality and achieve campaign targets.
• Build positive relationships with customers through effective communication.

Requirements

• Proven experience as a CSR, Call Center Agent, or similar role.
• Experience handling both inbound and outbound campaigns.
• Excellent verbal and written communication skills.
• Strong listening and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer knowledge and familiarity with CRM systems.
• Ability to meet KPIs and performance metrics.
• High school diploma or equivalent; additional certifications are a plus.

Preferred Skills

• Sales and customer retention skills.
• Conflict resolution and negotiation abilities.
• Strong time management and organizational skills.
• Positive attitude and team-oriented mindset.

Pay: Rs70,000.00 - Rs100,000.00 per month

Work Location: In person