CSR (International Clients)

This Job is with Work Together .

We are seeking a dedicated and personable Customer Service Representative (Women Preferred) to manage our international client accounts. The ideal candidate will possess excellent communication skills and a professional demeanor, capable of handling diverse client needs and inquiries.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and accurate manner.
• Provide assistance and support to international clients, ensuring optimal customer satisfaction.
• Manage and resolve customer complaints efficiently, ensuring a positive customer experience.
• Maintain accurate records of client interactions and transactions.
• Collaborate with the cross-functional teams to improve processes and resolve issues.
• Educate clients on products and services, guiding them toward suitable solutions.
• Monitor and follow up on customer feedback and complaints for resolution.
• Uphold company standards in all customer service operations.
  
  
  

Requirements:

• Proven customer service experience, preferably with international clientele.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Problem-solving skills and the ability to think critically.
• Familiarity with CRM systems and practices.
• Reliable and punctual with strong organizational skills.
• Ability to work independently and within a team.
  
  
  

Qualifications:

• High school diploma or equivalent; Bachelors degree preferred.
• 1 to 2 years of experience in customer service or related field.
• Fluency in English is required; additional language skills are a plus.
• Proficiency in Microsoft Office Suite.
  
  
  

Additional Information:

• Must be comfortable working in person.
• Full-time position.
  
  
  

We are looking for a motivated individual who can thrive in a fast-paced environment and is committed to providing superior service to our international clients. Join our team to help us continue building strong client relationships globally.