CSR(Textiles Only)

Job description:

Location: Kot Lakhpat, Lahore
Full-Time | On-Site
Industry: Textile / Fashion Brand / E-commerce
Salary Range: PKR 45,000 – 55,000 (based on experience)

W*e are looking for a Customer Service Representative (CSR)* with proven experience in the textile, fashion brand, or e-commerce sector. The ideal candidate will be proactive, organized, and passionate about delivering an excellent customer experience. Key Responsibilities:

• Coordinate with courier and logistics partners for timely deliveries, returns, and exchanges.
• Communicate with customers via phone, WhatsApp, Facebook, Instagram, and other channels.
• Manage inbound customer queries and issues related to returns, exchanges, or order tracking.
• Monitor and respond to customer threads, DMs, and chats in a timely manner.
• Maintain and update daily sales and inventory sheets.
• Confirm and edit orders from marketing campaigns, ensuring accuracy and customer satisfaction.
• Coordinate with the warehouse team to manage stock for order fulfillment.
• Prepare and share daily customer service and sales reports with senior management.
• Support the e-commerce team by enhancing customer engagement and brand loyalty.

Requirements:

• Minimum 1–3 years of experience in customer service within a textile, fashion brand, or e-commerce company is mandatory.
• Excellent communication skills in English and Urdu (verbal & written).
• Proficiency in MS Excel, Google Sheets, WhatsApp Web, Facebook/Instagram Business Tools.
• Strong customer focus, patience, and multitasking abilities.
• Must be detail-oriented and a team player.
• If you meet the criteria and are ready to grow with a reputable textile brand, send your resume with the subject “CSR Application” to:
• hr@shamsandbrothers.com or whatsapp (only text) 0320-5471308

Job Type: Full-time

Experience:

• customer service within a textile, fashion brand,: 1 year (Required)

Work Location: In person

Job Type: Full-time

Work Location: In person