CTS Dispatcher

SUMMARY

Under general supervision but according to established procedures, responds to requests in writing and by telephone for transport of patients, specimens and various documents within the Hospital complex. Assigns central transport and mail room aides to complete requests according to established priorities and experience-based judgement. Performs duties of both aides as needed. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

RESPONSIBILITIES

Receives requests primarily by telephone for transportation and delivery services from and to all areas of the Hospital. Maintains time log of calls received and ensures tape recorder is properly recording all incoming calls. Uses judgement and experience-based knowledge of Hospital complex and Central Transport operations to efficiently coordinate responses to requests.

• Assigns requests to aides and logs time of completion as called in by aides.
• Prepares assignment board each day based on written schedule of patients booked in advance for transportation.
• Prepares staffing chart based on weekly rotating schedule of aides assigned to specific stations, units or poll, as directed by supervisor.
• Advises Central transport supervisor of delays in responding to requests and recommends necessary corrective action.
• Performs minor maintenance repairs on or replaces addressograph machines used on patient units.
• Performs duties of central transport and mail room aides as needed to cover for absences and to respond to stat requests.

MINIMUM QUALIFICATIONS

BASIC KNOWLEDGE:

• Level of knowledge normally attained through completion of high school.
• Interpersonal skills needed to respond courteously to requests and complaints and to effectively assign work.
• Knowledge of Central Transport operations needed to set priorities not covered by established guidelines.
• Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process.

EXPERIENCE:

• One to three months on-the-job training in addition to training as central transport and mail room aides.

WORKING CONDITION AND PHYSICAL REQUIREMENTS:

• Normal office environment, with limited exposure to communicable diseases when performing as a central transport aide.

SUPERVISORY RESPONSIBILITY:

• None.

Pay Range

$19.17-$19.52

Location

Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903

Work Type

e/Sunday; e/o holiday; rotating weekdays

Work Shift

Night

Driving Required

No

Union

International Brotherhood Teamsters

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.