Customer Accounts Shift Team Lead

Schedule: 3 days on, 2 days off, 2 days on, 3 days off. Weekdays and Weekends 5pm-5am (NIGHT SHIFT)

Compensation: $25-27 depending on expereince and qualifications.

Who We Are:

Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do

Effectively provide work direction to all customer account representatives during weekend and off hours in Customer Service. Responsible for off hours coverage of assigned customer account. Maximize load output for region and customer satisfaction.

• Provide work direction of assigned personnel during off hours - may be dedicated/non-dedicated business units (containers, reefer, intermodal).
• Monitor performance of personnel on assigned shift and provide detailed feedback to direct supervisor.
• Ensure management defined metrics are adhered to during assigned shift.
• Intervene on escalated issues between area customer accounts and driver manager/planners to determine appropriate action/outcome.
• Monitor and trace loads so appropriate communication and follow up can be made to Customers regarding late pickups and or deliveries; as well as any other changes that may occur.
• Serve as Customer's first line of communication and refer Customer to the proper departments if/when necessary (i.e. Pricing, claims, etc.).
• Manage and ensure assigned user discrepancy queue are cleared to expedite the billing process.
• Manage Electronic Data Interchange (EDI) related requirements regarding 214 Status releasing or other similar electronic transmissions as required by Customer.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company demands and expectations.
• Perform additional duties as assigned by management, including but not limited to, delegating duties to other ECT members in the Customer Service group as well as assuming temporary role of Customer Service Representatives during times of employee travel, absence, and vacation during normal business hours as well as off hours.

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Qualifications: What you need to bring

• 1 year experience in customer service, customer relations or sales required.
• Previous experience in transportation industry required.
• Must possess outstanding telephone skills.
• Must be able to set priorities.
• Must possess excellent time management skills.
• Must be able to work in a fast-paced environment.
• Must be able to provide guidance to other employees.
• Bachelor's degree in business or related field or equivalent combination of education and/or experience required.

What we offer:

Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.

Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.