Customer & Administrator Officer

Job Title: Customer & Administrator Officer

Location: My4x4 Automotive Service Center
Reports to: Service Manager / Operations Manager
Employment Type: Full-Time

Job Purpose:

The Customer Service & Administrator Officer plays a vital role in ensuring smooth day-to-day operations at the front desk and in the workshop office. This role is responsible for providing exceptional customer service, handling administrative tasks, managing bookings, and supporting workshop operations through accurate documentation and coordination.

Key Responsibilities: Customer Service

• Greet and welcome customers in a professional and friendly manner.
• Handle inbound calls, emails, and messages regarding inquiries, bookings, and service updates.
• Explain services, quotes, and invoices to customers clearly and confidently.
• Maintain regular communication with customers throughout the repair or service process.
• Handle customer complaints or concerns tactfully and escalate as needed.

Administrative Duties

• Schedule and confirm service appointments, ensuring efficient workshop workflow.
• Prepare job cards, quotes, invoices, and other workshop-related documents.
• Maintain accurate and organized customer and vehicle service records.
• Process payments and manage cash, EFTPOS, and electronic transactions.
• Order and track spare parts as requested by workshop staff.
• Manage petty cash and assist with inventory documentation.

Workshop Coordination

• Coordinate with mechanics and technicians to track job progress and completion.
• Update the job status in management systems (e.g., workshop software or spreadsheets).
• Ensure parts are available and ready for scheduled jobs.
• Maintain a clean and organized reception and office area.

Reporting & Compliance

• Generate daily, weekly, and monthly reports on job progress, customer feedback, and payments.
• Ensure all documentation complies with company policies and industry regulations.
• Support audits, safety inspections, and compliance processes as required.

Key Skills & Requirements:

• Proven experience in customer service and/or administrative roles (automotive experience preferred).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in office software (MS Office, Google Workspace) and familiarity with workshop management systems.
• High attention to detail and a strong sense of responsibility.
• Ability to work in a fast-paced and team-oriented environment.
• A valid driver’s license is advantageous.

Why Join My4x4 Automotive Service Center?

• Work with a dedicated and passionate team in the automotive industry.
• Friendly, supportive workplace culture with opportunities for growth.
• Exposure to a wide range of vehicles and mechanical services.
• Competitive remuneration and benefits.

Job Types: Full-time, Permanent

Pay: RO160.000 - RO220.000 per month

Ability to commute/relocate:

• Muscat: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

• High school or equivalent (Preferred)

Language:

• Arabic (Preferred)