Customer Analytics Leader

Who we are

The Path to the Future is with Enerjisa!

We work in line with our vision of a sustainable energy world for all; and we accelerate sustainable energy transformation by providing the infrastructure and services required for the future.

We focus on creating value both for our employees and society at each step we take to succeed today and in the future.

As the agile and innovative energy company of Türkiye, we focus on people and build all our activities on the va l ues of integrity, passion, courage, continuous development, and engagement.

At Enerjisa, we adopt an approach that embraces differences and includes everyone, and we believe that the diversity in our work environment is enriching.

We ensure that all our candidates are evaluated in an equal and fair manner, and we conduct our recruitment processes with a philosophy devoid of prejudices .

What about being a part of our energy?

What we do

Pioneering the energy transformation in Türkiye with a particular focus on sustainability and the vision for a better future for all, Enerjisa Enerji provides service to 25 percent of Türkiye in electricity distribution and retail, which are the main fields of activities of the company. Being the prominent player in the industry, our company reaches 10.7 million customers in 14 provinces and provides electricity distribution services to more than 22 million users. Furthermore, while Enerjisa Enerji offers renewable energy, efficiency, and green energy solutions to its customers via its Energy of My Business brand, the company also operates the first and fastest charging station network in Türkiye with Eşarj, the company of which Enerjisa owns majority of its shares.

We offer sustainable solutions touching peoples’ lives with our business models focused on efficiency and technology in line with our approach centering on people, technology, and customers. During the course of our activities, we have the goal of assessing new opportunities in the sector and creating value for our partners, customers, employees, suppliers, andcommunity.

As the agile and innovative energy company of Türkiye, we are powered by people and build our activities on the values of integrity, passion, courage, continuous development, and engagement.

What awaits you in this role

We are looking for a colleague for our Customer Analytics Team!

• Initiating and conducting as well as providing company-wide advisory effort on analytical projects & studies to support well-informed strategic & operational & commercial decision making,
• Analyze customer portfolio and conduct descriptive analyses that will continuously improve marketing impact and provide holistic insights & recommendations,
• Initiating and leading cross-functional projects for strategic/operational/sales-oriented activities,
• Work closely with Product, Pricing and Sales teams in order to lead target customer selection and offer suggestions for maximizing acquisition, retention and win back processes,
• Support development and maintenance of competitor and market analysis,
• Apply segmentation, descriptive and predictive analytics techniques to solve business problems,
• Translate complex data into clear insights, recommendations and business learnings with a strong analytics mindset,
• Present complex analytical findings clearly to both technical and non-technical stakeholders,
• Design and develop data mining, modeling and analytical solutions to generate data-driven insights,
• Collect and integrate external data sources using APIs, web services or automated data extraction techniques (e.g. web scraping) to enrich analytical studies,
• Collaborate with business and data teams to ensure analytical outputs are aligned with business needs,
• Lead and mentor the analytics team, setting direction and ensuring high-quality delivery.

What we expect

• Bachelor/Master degree or higher in quantitative field such as Computer Engineering, Software Engineering, Statistics, Mathematics is preferable,
• 4+ years relevant experience in analytics, preferably in customer analytics,
• Proficient in SQL, Python, SAS, Excel and BI tools such as Power BI,
• Familiarity with APIs, web services or web automation tools (e.g. Selenium) is a plus,
• Strong data interpretation and visualization skills,
• Have strong interpersonal skills, able to communicate both tech and non-tech teams,
• Experience presenting complex analyses and making strategic recommendations to different levels of the organization,
• Excellent level of English both written and verbal.

Our recruitment process

• Pre-Interview
• Personality Inventory, General Aptitude and English Tests
• People & Culture Team and Hiring Team Interview
• Learning Agility
• Reference Check
• Job Offer

Privileges of being an Enerjisa employee

• Hybrid work model supported by ergonomics and communication,
• Flexible working hours and hours without meetings,
• Extensive private health, and life insurances & company-supported Private Pension Insurance,
• Inter-departmental rotation opportunities,
• Training & development opportunities supporting both personal and professional competencies,
• Leave package including 5-Day Welcome Leave, Birthday and Extended Parental Leaves,
• Employee Support and Counseling Practice Resources (Meditopia)