Customer and Partner Solutions Engineer III, gTech

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Authorable Workflows are a pivotal element supporting one of gTech's top strategic goals for NextGen User Care incorporating AI. Our team influences product support strategy to improve our customers’ ability to self-resolve issues in simple and efficient ways, and increases efficiency of the support experience by automating end user support cases, setting the bar high for customer care at Google.

As a Customer and Partner Solutions Engineer on the gUP Tools Authorable Workflow team, you'll collaborate with a diverse set of cross-functional stakeholders across Engineering, Product, and Design teams to compose, deploy, and test automated workflows, unblock API integrations, and architect in-house tooling and reporting solutions.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Collaborate with Product and cross-functional teams to transform static workflow designs into dynamic, interactive workflows that efficiently resolve issues for Google users, empowering both customers and support agents.
• Provide guidance on the technical and architectural aspects of workflows to different stakeholders from conceptual phase to delivery, removing any technical impediments to ensure successful launch.
  
• Ensure high-quality output to customers all while keeping business stakeholders and leadership informed of statuses, risks, and challenges.
  
• Contribute and improve best practices around authoring workflows to increase authoring efficiency, reusability and optimizing maintenance and delivery of the workflows.
  
• Develop a deep comprehension of gTech's internal tools portfolio and advocate for bug fixes and platform enhancements, work closely with the Product Engineering team to test recently released features and help extended workforce workflow authors on-board and implement these features in workflows.