Customer Care Advisor (BPO)

Hiring a Customer Care Advisor on behalf of one of clients based in Egypt, New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands, the company delivers innovative, technology-driven payment solutions that enhance customer purchasing power and promote a seamless shopping experience.

Job Title: Customer Care AdvisorKey Responsibilities

• Handle inbound and outbound customer calls in a professional and timely manner.
• Address customer inquiries related to accounts, transactions, payment plans, and technical concerns.
• Resolve complaints efficiently while ensuring compliance with company policies and service standards.
• Accurately document customer interactions and update CRM systems with relevant information.
• Escalate complex cases to relevant departments when necessary and follow up to ensure resolution.
• Maintain high levels of customer satisfaction and achieve defined KPIs (e.g., call handling time, first call resolution, quality scores).
• Stay updated on products, services, policies, and ongoing promotions.
• Contribute to continuous improvement initiatives by sharing customer feedback and insights.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Commerce, Communications, or a related field (preferred).
• 1–2 years of experience in customer service, call center, or contact center environments (experience in fintech, banking, or e-commerce is an advantage).
• Excellent verbal communication skills in English and Arabic.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to handle high call volumes and work under pressure in a fast-paced environment.
• Proficiency in using CRM systems and basic computer applications.
• Flexibility to work rotational shifts, including weekends and public holidays if required.
• Strong interpersonal skills, adaptability, and a positive attitude.

If you are passionate about customer experience and eager to grow your career in a thriving fintech environment, we encourage you to apply and join a team that values innovation, excellence, and customer satisfaction.

Pay: From E£23.00 per month

Application Question(s):

• Please let us know how long your notice period is.
• What is your current package (net salary & currency + other benefits)?
• What is your expected salary in EGP (Egyptian Pound)?
• What is your English Level (B1, B2, C1, C2)?

Experience:

• Customer Service: 1 year (Required)

Work Location: In person