Customer Care Agent - Pharmacist

We are looking for Customer Care Agent -Pharmacist.

The applicant must be Pharmacy graduate.

As a Customer Care Agent Pharmacist, you will play a vital

role in ensuring patients receive exceptional service by addressing their

inquiries, resolving complaints, and providing expert medical advice. This

position requires professionalism, empathy, and strong communication skills to

deliver a seamless customer experience.

Responsibilities

Handle patients’ inquiries and
follow-up on inbound calls received through the hotline.
Acknowledge and resolve customer
complaints promptly and effectively.
Monitor orders and coordinate with the Account Managers to ensure successful delivery to patients.
Maintain a positive, empathetic,
and professional attitude towards customers at all times.
Conduct outbound calls to follow up on patient experiences or resolve complaints.
Respond to medical inquiries and provide accurate, trustful advice.
Maintain accurate records of customer interactions, transactions, comments, and complaints.
Collaborate and communicate with colleagues to ensure seamless operations.
Provide feedback to improve the efficiency of customer service processes.
Ensure customer satisfaction and deliver professional support.
Work Conditions:
6 days per week on a rotational shift basis.
Rotational shifts and off days with shifts starting between 9 AM and 12 AM.
Work from the office 12 days per month.
This role is essential in creating a positive patient experience and maintaining Vezeeta’s reputation for high-quality healthcare services.