Customer Care Assistant (m/f/d)

The TIENS Group Co., Ltd. is a multinational conglomerate, integrating industrial capital, business capital and financial capital with its scope of business covering biotechnology, health management, hotel and tourism industry, education & training, e-commerce and finance investment, etc. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.

Tasks

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.


• Provide accurate and detailed information about products and services.


• Resolve customer complaints and issues efficiently, with empathy and professionalism.


• Collaborate with team members to continuously enhance the customer experience.


• Participate actively in training sessions, team meetings, and knowledge-sharing activities.


• Support marketing initiatives, including social media management and content promotion.


• Assist with special customer service projects as required.


• Deliver exceptional customer service to Tianshi’s networks across Europe through both online and offline channels.


• Organize, prepare for, and actively engage in events, meetings, and training sessions.

Requirements

• Very good knowledge of Turkish and English


• strong communication skills


• excellent online/offline marketing skills


• Active, motivated team player; able to work independently


• PC skills with the MS Office package

Benefits

• Comfortable and conveniently located central office workspace


• Opportunity to scale a unique S2B2C model across Europe


• Career path into regional leadership or global digital strategy roles


• Warm and international culture based on respect, collaboration and giving your ideas a spotlight!


• Interactive activities: team-building, company parties and events