Customer Care Complain Handling Officer

About Us

Abdul Latif Jameel United Finance Company is a closed joint stock company licensed by the Saudi Central Bank (SAMA) to operate in financial leasing, productive assets financing, consumer products financing, and real estate financing. We provide a wide range of financing options for individuals and SMEs, including cash financing, all types of cars, heavy equipment, household and electronic appliances, as well as real estate financing. Our offerings are delivered through various Shariah-compliant financial solutions such as financial leasing, Murabaha, and Tawarruq, accessible via our widespread branch network across the Kingdom. We are committed to supporting entrepreneurs through Bab Rizq Jameel Financing programs and strive to be the leading financing destination for small and medium enterprises.

About the Job

Abdul Latif Jameel United Finance is seeking a dedicated and detail-oriented Customer Care Complaints Handling Officer to join our Customer Care team. This role is responsible for managing and resolving all types of customer tickets-including complaints, inquiries, and service requests-while ensuring compliance with regulatory standards and delivering a seamless customer experience.

Key Responsibilities

• Handle and resolve customer tickets efficiently and professionally
• Conduct daily follow-ups to ensure timely resolution
• Provide official responses to complaints within 10 working days
• Respond to customer inquiries and complaints via social media channels
• Ensure all complaint handling aligns with SAMA regulations and performance indicators
• Deliver accurate and complete information using appropriate tools and methods
• Offer timely solutions and follow up to confirm resolution
• Coordinate with internal departments to gather necessary updates for complaint resolution

What We're Looking For

• Bachelor's degree in Business Administration or a related field
• Minimum of 2 years' experience in customer care or complaint handling
• Strong communication and problem-solving skills
• Familiarity with regulatory standards and customer service best practices
• Ability to manage multiple tasks and maintain professionalism under pressure