Customer Care Coordinator

As a Customer Care Coordinator at LAWAZEM, you will play a vital role in enhancing our customer experience. You will be responsible for handling customer inquiries, providing support for product-related questions, and ensuring that our clients receive the highest level of service. Your expertise in customer relations will help us build lasting connections with our clientele.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat promptly and professionally.
• Assist customers with understanding our products and services, resolving any issues they may encounter.
• Document customer interactions and feedback to improve service processes.
• Collaborate with other departments to resolve customer issues efficiently.
• Track and monitor customer feedback to identify trends and opportunities for improvement.
• Maintain a positive and professional demeanor while managing challenging customer situations.
• Contribute to the development of customer service policies and procedures.

Requirements

• Minimum of 2 years of experience in customer service or support roles.
• Strong communication skills in both Arabic and English.
• Exceptional listening and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficient in using customer service software and CRM systems.
• Flexibility to work during varying shifts to accommodate customer needs.