Customer Service Coordinator

LAWAZEM is excited to announce an opportunity for a detail-oriented and customer service-oriented professional to join our team as a Customer Service Coordinator. In this role, you will be responsible for coordinating customer service activities and ensuring that our customers receive the highest level of service possible. You will act as a liaison between customers and various departments, helping to resolve issues and enhance customer satisfaction.

Responsibilities:

• Coordinate daily customer service operations, ensuring efficient processes and high levels of customer satisfaction.
• Manage incoming customer inquiries through various channels, including phone, email, and chat.
• Assist in resolving customer issues and complaints in a timely and effective manner.
• Collaborate with sales, logistics, and product teams to address customer needs and ensure successful order fulfillment.
• Document customer interactions, feedback, and resolutions in the CRM system.
• Prepare and analyze reports related to customer service operations and performance metrics.
• Identify trends in customer feedback and collaborate with the team to implement improvements.
• Train and mentor new customer service team members as needed.
• Stay updated on product knowledge and industry trends to better assist customers.

Requirements

• Previous experience in a customer service or coordination role.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to handle customer inquiries and issues with empathy and professionalism.
• Proficiency in Microsoft Office Suite and CRM systems.
• Ability to work independently and collaboratively in a remote environment.
• Fluency in Arabic and English.