Customer Care Executive

At Trustbend Packers & Movers, we prioritize customer satisfaction by delivering seamless relocation services with efficiency and care. To further enhance our customer experience, we are looking for a dedicated and professional Customer Care Executive to join our team in Dubai. This role is ideal for individuals with excellent communication skills and a passion for solving customer queries effectively.

Key Responsibilities:

• Handle incoming calls, emails, and customer inquiries promptly and professionally.
• Provide detailed information about company services, pricing, and processes.
• Coordinate with operations and logistics teams to ensure timely service delivery.
• Manage customer complaints and resolve issues with efficiency and empathy.
• Maintain accurate customer records and update the database regularly.
• Follow up with customers to ensure satisfaction after services are completed.
• Support in building long-term relationships with clients by offering excellent service.
• Prepare daily, weekly, and monthly reports on customer interactions.

Requirements:

• Previous experience as a Customer Care Executive or in a similar customer service role.
• Strong communication and interpersonal skills.
• Ability to multitask and handle customer issues calmly under pressure.
• Proficiency in MS Office and customer management systems.
• Fluency in English; knowledge of additional languages is an advantage.
• High school diploma or higher education qualification.

Joining Trustbend Packers & Movers in Dubai as a Customer Care Executive gives you the opportunity to build lasting customer relationships while supporting a reputable logistics and relocation company. If you are enthusiastic about delivering top-quality customer service, we encourage you to apply and grow with us.