Customer Care Executive

Job description

Hiring Customer Support Executives - Blended Process (Voice, Emails, Chats)

iCarry is a rapidly growing online courier booking platform. We operate all over India and onboard new clients on our platform every day!

We are looking for candidates who are cool-headed, organized and confident in their working style to keep our clients happy with their shipping experience on iCarry.in.

The job involves:

• Outbound calling to leads and clients - to help with on-boarding, explain services and get them to start booking shipments
• Provide Client support over phone, whatsapp and email – inbound as well as outbound
• Respond to & Resolve support tickets as per SLA
• Co-ordinate with Courier Partners to resolve our client complaints
• Other ad-hoc work tasks / duties as required (as per guidance from your supervisor)

Ideal candidate should have good command in written and verbal English and Hindi (additional languages a plus)

Prior experience in a BPO company or ecommerce process is mandatory.

Prior experience in customer support at a logistics company is a huge plus.

Work location - Work from your home. You should have access to a good broadband connection, a recent laptop with webcam and a mobile phone.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Work from home

Application Question(s):

• Have you ever handled Customer Support or Backend responsibilities in any logistics company before?

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: Remote