Customer Care Executive

We are seeking a dedicated, empathetic, and customer-focused Customer Care Executive (With Family Book) to join our team. In this role, you will be the voice of our brand—providing exceptional service and support to our clients and customers across various communication channels. The ideal candidate has a passion for helping others, thrives in a fast-paced environment, and is committed to delivering solutions with a smile.

As a Customer Care Executive, you will handle inquiries, resolve complaints, and ensure every customer interaction is a positive one. You’ll also have the opportunity to build relationships and contribute directly to customer satisfaction and retention.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, live chat, or in person
• Provide accurate, valid, and complete information by using the right tools and resources
• Handle customer concerns and complaints with empathy, professionalism, and efficiency
• Follow up on customer interactions to ensure satisfaction and resolution
• Maintain records of customer interactions, transactions, feedback, and actions taken
• Collaborate with internal departments to find solutions and improve customer service processes
• Identify and escalate priority issues to the appropriate channels
• Continuously strive to improve service quality and customer experience
• Stay updated on company products, services, promotions, and procedures
• Meet individual and team performance goals for service level, quality, and productivity

Qualifications:

• Bachelor degree in communications, business, or related field
• 2 to 4 years of experience in customer service or client support role
• Excellent verbal and written communication skills
• Strong problem-solving skills with a solution-oriented approach
• Patience and ability to handle difficult or emotional customers with professionalism
• Strong multitasking, time management, and organizational abilities
• Proficiency in using customer service software, CRMs, and Microsoft Office
• Ability to work independently and as part of a team in a dynamic environment
• Positive attitude, willingness to learn, and a customer-first mindset