Qureos

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Customer Care Executive

JOB_REQUIREMENTS

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  • Respond promptly and accurately to customer inquiries via phone, email, or chat, ensuring a positive customer experience.
  • Resolve customer complaints and issues efficiently by identifying root causes and providing effective solutions.
  • Document customer interactions and feedback in the CRM system to ensure accurate records and continuous improvement.
  • Conduct follow-up communications to ensure customer satisfaction and retention after issue resolution.
  • Utilize data analytics to track performance metrics and identify areas for improvement in service delivery.
  • Participate in team meetings to share customer feedback and contribute to service enhancement strategies.

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