Customer Care Executive

Job Purpose:

To provide exceptional customer support and service by handling client inquiries, resolving issues, and ensuring a positive customer experience. The role may also involve light outbound calling for follow-ups and client engagement.

Key Responsibilities:

• Handle inbound and outbound calls in a professional manner.

• Respond to customer inquiries via phone, email, or other communication channels.

• Resolve customer complaints and escalate issues when necessary.

• Provide accurate information regarding services, offers, and company updates.

• Maintain detailed and accurate records of interactions in the system.

• Coordinate with internal teams to ensure timely resolution of customer requests.

• Support customer retention initiatives and contribute to enhancing client satisfaction.