Customer Care Executive

Key Responsibilities:

• Handle incoming calls, WhatsApp messages, and walk-in inquiries regarding appointments, services, and doctors’ availability.
• Schedule, reschedule, and confirm appointments efficiently.
• Maintain patient records and update information in the clinic management system.
• Coordinate with doctors, nurses, and other departments to ensure seamless patient care.
• Address patient complaints or concerns promptly and escalate when necessary.
• Assist in promoting clinic services and follow up with patients for feedback or future appointments.
• Maintain confidentiality of all patient information as per clinic policy.

Required Skills & Competencies:

• Excellent communication and interpersonal skills.
• Good command of English and local language.
• Basic computer knowledge (MS Office, Excel, CRM or clinic software).
• Pleasant personality with a patient-centric attitude.

Work Timings

9AM to 6PM & 11AM to 8PM

Sunday Week off

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person