Customer Care Executive

Key ResponsibilitiesFranchise Customer Support

• Serve as the first point of contact for franchise customers regarding product queries, service requests, and operational support.
• Handle customer calls, emails, and messages with professionalism and empathy.
• Resolve customer complaints by identifying issues and coordinating with appropriate departments.
• Ensure timely follow-up and closure of all customer queries.

Franchise Coordination

• Maintain effective communication with franchise partners to provide updates on orders, service status, and new policies.
• Assist franchise outlets in understanding product details, offers, and processes.
• Support franchisees during peak operations or special events.

Service Quality & Reporting

• Record customer interactions and maintain accurate logs in the CRM/MIS system.
• Prepare daily, weekly, and monthly reports on customer queries, issues, and resolutions.
• Highlight repeated issues and suggest improvements to enhance franchise service quality.
• Ensure compliance with company service standards and communication guidelines.

Order & Issue Management

• Coordinate with logistics, sales, and technical teams to ensure timely order processing and delivery.
• Track pending issues and escalate them when required.
• Assist in tracking customer feedback and service ratings from franchise locations.

3. Skills & Competencies

• Excellent communication (verbal & written) in English/Hindi/Local language.
• Strong customer handling and problem-solving skills.
• Ability to manage multiple franchise accounts simultaneously.
• Good knowledge of MS Office (Excel, Word) and CRM tools.
• Patience, empathy, and a customer-first approach.
• Ability to work under pressure and meet timelines.

Job Type: Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person