Customer Care Executive

About the Role:

We are seeking a highly motivated and customer-oriented Customer Care Executive to join our dynamic team at Quick India Logistics. As a key point of contact for our valued customers, you will play a crucial role in providing exceptional customer service and ensuring their complete satisfaction. You will be responsible for handling customer inquiries, resolving issues, and building strong relationships to foster loyalty and drive business growth.

Responsibilities:

Customer Support & Relationship Management:

• Provide prompt and accurate responses to customer inquiries via phone, email, and chat.
• Efficiently resolve customer issues related to order tracking, delivery delays, returns, refunds, and billing.
• Actively listen to customer concerns and provide empathetic and effective solutions.
• Build strong customer relationships through proactive communication and personalized service.
• Collect customer feedback and provide insights to improve service delivery and operational efficiency.

Logistics Operations Support:

• Coordinate with internal teams (e.g., dispatch, warehouse, delivery) to ensure timely and accurate order fulfillment.
• Track shipments and provide updates to customers on order status.
• Handle customer escalations and escalate critical issues to management when necessary.
• Collaborate with the sales team to identify and address potential customer issues proactively.

Administrative & Reporting:

• Maintain accurate records of customer interactions and resolutions.
• Prepare daily/weekly/monthly reports on customer service activity and performance metrics.

· Assist in the development and implementation of customer service improvement initiatives.

• Stay updated on industry best practices and new technologies in customer service.

Required Candidate Profile:

• Bachelor's degree in any field with a strong customer service orientation.
• Minimum 1-2 years of experience in a customer service role, preferably in the logistics or transportation industry.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and analytical skills with the ability to think on your feet.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong work ethic with a positive and proactive attitude.

Work Experience Requirements:

• Proven experience as a customer service representative or in a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.

Problem-solving and 1 negotiation skills

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 2 years (Preferred)
• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person