Customer Care Executive

Internal Sales / Telesales Executive – Job DescriptionPosition Overview

The Internal Sales / Telesales Executive is responsible for generating sales leads, nurturing customer relationships, and closing sales through phone-based interactions. This role involves managing inbound/outbound calls, identifying business opportunities, and providing excellent customer service to achieve sales targets.

Key ResponsibilitiesSales Activities

• Conduct outbound calls to prospective and existing customers to promote products/services.
• Handle inbound inquiries and convert them into sales opportunities.
• Qualify leads, understand customer needs, and propose suitable solutions.
• Prepare and send quotations, follow up on proposals, and close sales.
• Meet or exceed monthly and quarterly sales targets.

Customer Relationship Management

• Build and maintain strong customer relationships through regular follow-up.
• Manage customer accounts, ensuring high satisfaction and timely responses.
• Address customer questions, concerns, and objections professionally.
• Update customer records and interactions in the CRM system.

Coordination & Support

• Coordinate with external/field sales teams to support complex sales opportunities.
• Work closely with operations/logistics to ensure timely order processing and delivery.
• Collaborate with the marketing team on campaigns, lead generation, and promotions.
• Prepare sales reports, forecasts, and updates for management.

Administrative Duties

• Process orders, invoices, and sales documentation accurately.
• Maintain price lists, product information, and customer databases.
• Follow internal procedures and compliance guidelines.

Required Skills & Qualifications

• Diploma or Bachelor’s degree in Business, Marketing, or relevant field (preferred).
• 3–4 years of experience in telesales, inside sales, or customer service.
• Excellent communication and telephone etiquette skills.
• Confident, persuasive, and goal-driven personality.
• Strong negotiation and objection-handling skills.
• Proficiency in MS Office and CRM software.
• Ability to work independently and meet deadlines.

Able to speak English, Telugu, Kannada, Tamil and Hindi

Job Type: Full-time

Pay: ₹8,086.00 - ₹26,779.43 per month

Application Question(s):

• CTC
• Expected CTC

Experience:

• Tele sales: 2 years (Preferred)

Work Location: In person