Customer Care Executive

Position Summary

We are looking for a dedicated and customer-focused Customer Care Executive to manage customer interactions across multiple platforms. The role involves responding to customer queries via phone calls, Instagram, and Facebook, ensuring a smooth and positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls – assist with inquiries, resolve issues, and provide product/service information.
• Respond to customer queries on Instagram (DMs, comments, story replies) in a timely and professional manner.
• Manage customer interactions on Facebook, including messages, comments, and post engagements.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Coordinate with internal teams (sales, logistics, technical support) to resolve customer issues efficiently.
• Follow up on customer concerns to ensure satisfaction and closure.
• Provide product/service updates to customers when required.
• Identify recurring issues and report them for process improvement.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Skills & Qualifications

• Fluent in English & Hindi
• Excellent communication skills verbal and written.
• Familiarity with social media platforms Instagram & Facebook.
• Strong problem-solving abilities and customer-first attitude.
• Ability to multitask and manage time effectively.
• Basic computer proficiency MS Office.

Experience

• 0–2 years of experience in customer service or a related field (freshers can apply).

Job Type

• Full-time

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person