Customer Care Executive

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chats.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and escalate complex issues to relevant departments.
• Maintain customer records by updating account information.
• Ensure customer satisfaction by following up on queries and feedback.
• Meet performance targets such as response time, resolution rate, and customer satisfaction scores.
• Prepare daily/weekly reports on customer interactions and feedback trends.

Required Skills & Competencies

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and manage time effectively.
• Proficiency in MS Office.
• Empathy and patience when dealing with customers.
• Team player with a customer-first mindset.

Qualifications- Bachelor’s degree (preferred, but not always required).

• Prior experience in customer service or call center operations is an advantage.
• Fluency in English & Hindi

Job Type: Full-time

Pay: ₹14,000.00 - ₹19,000.00 per month

Work Location: In person