Customer Care Executive

Job Summary

We are seeking a Customer Support Executive to manage communication with USA-based jewelry retailers, wholesalers, and buyers. The ideal candidate will handle inquiries related to diamonds, orders, pricing, availability, and after-sales support, ensuring an exceptional customer experience.

Key Responsibilities

• Handle customer inquiries via email, WhatsApp, live chat, and calls during USA business hours
• Assist clients with diamond & jewelry product details, pricing, availability, and certifications
• Coordinate with sales, operations, and logistics teams for order processing and updates
• Maintain accurate CRM records and client communication logs
• Resolve customer concerns professionally while maintaining brand reputation
• Follow up on quotes, confirmations, deliveries, and after-sales support
• Support repeat business by building long-term client relationships

Required Skills & Qualifications

• Graduate or equivalent (Jewelry / Gemology background is a plus)
• 1–3 years of experience in customer support, sales coordination, or B2B support
• Excellent written and spoken English (USA client communication)
• Basic knowledge of diamonds (4Cs), jewelry terms, and certifications preferred
• Comfortable working evening / night shifts
• Proficiency in email handling, WhatsApp Business, CRM tools, and MS Office

Preferred Candidate Profile

• Experience in diamond, jewelry, or luxury goods industry
• Prior exposure to international clients (USA / Europe)
• Strong problem-solving and communication skills
• Professional, polite, and customer-focused attitude

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Leave encashment

Work Location: In person