Customer Care executive

We are hiring Customer Care Executives to manage end-to-end customer interactions across multiple channels while ensuring seamless coordination between customers, stores, and delivery teams.

This role requires individuals who are responsive, solution-oriented, and highly organized , with the ability to independently manage queries while delivering a consistent and professional customer experience.

Key Responsibilities

• Handle customer inquiries via Email, WhatsApp, and phone calls in a timely and professional manner
• Provide accurate information and effective solutions to customer queries
• Coordinate with internal teams (stores, logistics, delivery) to track and update order status
• Resolve customer complaints and escalations with a customer-first approach
• Maintain accurate records of interactions, issues, and resolutions
• Proactively follow up on pending or unresolved cases to ensure closure
• Manage multiple conversations simultaneously while maintaining quality and response time standards
  
  

Candidate Requirements

• 2–3 years of experience in Customer Service / Customer Care roles
• Strong communication skills in Arabic and English (mandatory)
• Experience handling multi-channel support (Email, WhatsApp, Calls)
• Good problem-solving and coordination skills
• Basic understanding of order processing and delivery tracking
• Ability to work independently in a remote environment
• Detail-oriented with strong follow-up discipline
  
  

Work Conditions

• Fully Remote Role
• Working Days: Monday to Saturday
• Required to be available during UAE public holidays (as per business needs)