Customer Care Executive

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Customer Care Executive

By careers_e5ptuo / May 16, 2026

• Full Time
• Dubai
• Posted 4 weeks ago
  
  

Zahr Freighters is seeking a professional and customer-focused Customer Care Executive to join our team in Dubai . This role is ideal for an individual who can handle customer inquiries efficiently, provide excellent service support, and maintain strong client relationships within a fast-paced freight and logistics environment.

Key Responsibilities

• Respond to customer inquiries through phone, email, and other communication channels.
• Provide accurate information regarding shipments, logistics services, and delivery updates.
• Handle customer complaints and resolve issues professionally and promptly.
• Maintain positive relationships with clients and ensure customer satisfaction.
• Record customer interactions and update information in company systems.
• Coordinate with logistics and operations teams to resolve client concerns.
• Follow up with customers regarding pending requests and service updates.
• Prepare customer service reports and maintain service records.
• Ensure professional communication and service standards at all times.
  
  

Requirements

• Bachelor’s degree or diploma in Business Administration or a related field.
• 1–3 years of experience in customer service or client support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal abilities.
• Proficiency in MS Office and customer support systems.
• Ability to work under pressure and manage multiple tasks.
• Positive attitude and customer-oriented mindset.
  
  

Skills & Competencies

• Strong communication and listening skills
• Customer service and relationship-building abilities
• Time management and multitasking skills
• Problem-solving and conflict resolution abilities
• Professional and team-oriented attitude
  
  

At Zahr Freighters, customer satisfaction is a key part of delivering reliable freight and logistics services. This Customer Care Executive position in Dubai offers an excellent opportunity to grow your career while contributing to a professional and customer-focused organization.

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