Customer Care Executive - Arabic Speaker

JOB_REQUIREMENTS

Hires in

Not specified

Employment Type

Not specified

Company Location

Not specified

Salary

Not specified

Act as the primary point of contact for customers, addressing their inquiries and resolving issues with a personal touch.
Utilize CRM software to track interactions and follow up on open cases, ensuring no customer feels neglected.
Provide clear and concise product information, helping customers understand features and benefits tailored to their needs.
Identify recurring issues and collaborate with the product team to develop solutions that enhance customer satisfaction.
Escalate complex issues to the appropriate department while keeping the customer informed throughout the process.
Maintain a high level of product knowledge to provide accurate answers and recommendations to customers.
Develop and maintain a positive rapport with customers, fostering long-term relationships that encourage brand loyalty.
Analyze customer feedback and trends to contribute insights for improving service delivery and customer experience.

Similar jobs