Customer Care Executive – E-Commerce (Voice Support – Hindi) – Bangalore, India

Are you a native or fluent Hindi speaker seeking customer service jobs in Bangalore? Are you experienced in delivering exceptional service to high-value e-commerce customers? Fusion CX is looking for skilled Customer Care Executives for a domestic voice process at our Bangalore site. If you are fluent in Hindi and possess basic communication skills in English, have experience supporting high-end e-commerce clientele, and know how to turn problems into satisfaction with consultative finesse, this could be your next big move.

Whether you are searching for customer care executive jobs in Bangalore, voice process roles, or looking for e-commerce job vacancies in Bangalore, this opportunity puts you on the path to something exceptional.

Job Description

Key responsibilities of a customer care executive in the E-Commerce voice process in Bangalore:

• Provide inbound voice support to high-value e-commerce customers
• Handle complex queries regarding orders, returns, product concerns, or premium services
• Offer personalized, consultative support to ensure top-tier customer satisfaction
• Deliver real-time order updates, proactive follow-ups, and escalated issue resolution
• Display patience, active listening, and empathy while ensuring brand standards are met
• Adhere strictly to call quality benchmarks and ensure excellent communication quality
• Maintain documentation and CRM updates with accuracy and attention to detail
• Demonstrate upskilled behavior in luxury customer service etiquette

Job Requirements

Education, experience and other qualities of an ideal candidate for the customer care executive role:

• Minimum High School pass (Class 12) or a graduate
• Minimum 6–12 months of experience in providing voice-based support or relevant experience in a call center environment.
• Fluent in Hindi and basic communication skills in English
• Strong problem-solving mindset, with patience and a consultative approach
• Demonstrated ability to deliver personalized support and adaptability

Why Join Fusion CX?

At Fusion CX, we don’t just fill jobs; we build careers that reflect excellence, empathy, and elite customer care. As a Customer Care Executive in Fusion CX Bangalore supporting one of India’s most respected e-commerce clients, you will be part of a dynamic, employee-centric culture where your growth, learning, and voice matter.

• Be part of a premium support team trained in customer service etiquette
• Access continuous learning, upskilling, and leadership development opportunities
• Thrive in a workplace recognized for people-first values and strong career mobility
• Work with diverse professionals in a fast-paced, purpose-driven environment
• Build your future in a company that values your growth as much as your performance

Looking for customer care executive jobs in Bangalore, voice process roles, or job vacancies in Bangalore’s premium service sector? Your journey begins here. At Fusion CX Bangalore, you can enjoy competitive compensation, incentives, and growth opportunities in a diverse and inclusive workplace. Apply now and experience the difference with Fusion CX as customer care executives in Bangalore.