Customer Care Executive – Network Discords – Bengaluru, India

If you are looking for customer service jobs in Bengaluru and enjoy solving problems while supporting telecom users, this customer care executive role in Fusion CX Bangalore offers a strong opportunity to grow your career. You will assist customers across phone, email, and chat, ensuring their concerns are handled professionally and resolved with care. This role is ideal for individuals who communicate clearly, adapt quickly, and thrive in a fast-paced support environment.

Job Description:

About the Role

You will support the Network Discords process by responding to customer inquiries, troubleshooting issues, and ensuring every interaction reflects professionalism and accuracy. Your work will contribute directly to customer satisfaction and operational quality in this telecom customer service role.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat, ensuring clear, accurate, and timely information.
• Resolve customer concerns, complaints, and service issues with professionalism and efficiency.
• Process orders, returns, and exchanges, ensuring a smooth customer experience.
• Maintain accurate logs of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to address customer needs and escalate issues when necessary.
• Provide product information, troubleshooting assistance, and service-related guidance.
• Ensure all interactions reflect courtesy, respect, and a positive company image.
• Follow up with customers to confirm issue resolution and measure satisfaction.
• Meet or exceed customer service performance targets and KPIs.

Job Requirements:

• Strong English communication skills and active listening abilities
• Ability to work calmly and professionally during network-impact scenarios
• Comfort using CRM tools, documentation systems, and digital workflows
• Strong multi-tasking ability in a structured support environment
• Work Mode: WFO (Bengaluru)

Why Join Fusion CX?

Join us at Fusion CX in Bangalore as a customer care executive working for a global telecom giant and grow in an employee-centric workplace in a customer service role.

• Gain hands-on experience supporting a leading telecom process
• Build strong communication, service, and operations skills
• Work in a collaborative environment focused on quality and customer experience
• Grow your career through structured guidance, coaching, and performance development
• Be part of a people-first organization offering stability and long-term career pathways

If you are exploring customer service jobs in Bengaluru and want to join a dynamic telecom support team for a global process, apply now and bring your expertise to Fusion CX.