Customer Care Executive – Seller Support – Mumbai, India

Are you looking for seller support jobs in Mumbai? Fusion CX is hiring experienced professionals for our domestic Seller Support process, where you will assist and guide sellers of a leading retail marketplace. If you are searching for customer service jobs in Mumbai or seller support roles where you can grow and build your expertise in e-commerce operations, this opportunity offers a structured environment with clear development pathways.

About the Role

As a Customer Care Executive for Seller Support, you will assist marketplace sellers with their operational queries, product listings, order-related issues, payment concerns, and platform compliance requirements. This role involves problem-solving, strong communication, and the ability to deliver efficient support in a fast-paced e-commerce environment. You will work within defined SLAs while ensuring accuracy, professionalism, and seller satisfaction.

Key Responsibilities

• Handle seller queries related to orders, listings, payments, returns, and account status.
• Coordinate resolutions by understanding seller concerns and providing clear guidance.
• Support sellers with platform navigation, process clarifications, and adherence to marketplace policies.
• Log interactions accurately and provide updates within defined timelines.
• Identify common issues and escalate critical or unresolved cases as per workflow.
• Maintain seller satisfaction through effective communication and problem-solving.
• Stay updated on platform rules, process changes, and operational requirements.
• Work collaboratively with team members to improve seller experience and reduce repeat concerns.

Job Requirements

Education: High school diploma or equivalent (mandatory).
Experience: Minimum 1 year of experience in Seller Support (mandatory).
Skills Required:

• Strong communication skills (verbal and written).
• Basic knowledge of e-commerce marketplace workflows.
• Ability to understand seller challenges and propose suitable solutions.
• Strong analytical and logical reasoning.
• Proficiency with MS Office or Google Sheets/Docs.
• Ability to multitask and manage high-volume interactions.
• Comfortable working in a fast-paced domestic support environment.

Work Details:

• Shift Timing: Between 9:00 a.m. and 9:00 p.m.
• Working Days: 6 days a week
• Work arrangement: As per operational requirements (WFO unless stated otherwise).

Why Join Fusion CX?

Fusion CX offers a structured workspace where your e-commerce expertise and seller support experience can grow meaningfully.

• Build hands-on experience across seller operations and marketplace processes.
• Work with a supportive team focused on quality and continuous learning.
• Access clear growth paths and skill-building opportunities in customer experience.
• Be part of a stable and expanding domestic operations team in Mumbai.

If you’re looking for seller support jobs in Mumbai or want to build a career in e-commerce customer service, apply now and grow with Fusion CX.