Customer Care Manager

Key Responsibilities 

Supervise and mentor a team of customer support representatives.

Set performance goals and conduct regular performance evaluations.

Handle escalated customer complaints and issues in a timely manner.

Develop and implement customer service policies and procedures.

Monitor team performance metrics and prepare reports for management.

Collaborate with other departments to ensure smooth customer interactions across all channels.

Resolve customer's issue

Up-sell the customers through good customer services

Achieve monthly sales target by following up abandon carts

Ensure that COD returns are minimized

Stay updated with industry trends and best practices in customer service.

Requirements:

Strong leadership and interpersonal skills.

Excellent communication and problem-solving abilities.

Ability to work under pressure.

Bachelor's degree in Business Administration or related field (preferred).

Knowledge of CRM systems and customer service software

Job Type: Full-time

Pay: Rs30,000.00 - Rs50,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Customer Care Manager: 4 years (Required)

Location:

• Hyderabad (Required)

Work Location: In person