Customer Care Manager

Premium Solutions Consultancy is recruiting on behalf of a reputable client in Saudi Arabia for the position of Customer Care Manager. We are looking for a dynamic and experienced professional to lead and enhance operational efficiency.

Role

Lead and improve customer service teams, focusing on digital channels and SAMA compliance.

Responsibilities

• Enhance digital customer service strategies.
• Monitor KPIs for service effectiveness.
• Foster a customer centric culture.
• Resolve complaints per SAMA regulations.
• Stay updated on fintech customer service trends.

Requirements

• Proven experience in fintech customer service.
• Knowledge of SAMA's "Sama Care" initiative.
• Bilingual (Arabic/English) with strong communication skills.
• Analytical and leadership abilities.

Potential and interested candidates whose profile closely matches the requirements may send their CV to: Please mention "Customer Care manager - KSA" in the subject line.