Customer Care Officer

Key Responsibilities:

• Serve as the primary point of contact for international/local buyers
• Manage customer inquiries, orders, and after-sales support in a timely and professional manner
• Coordinate with all departments to resolve any issues related to customers
• Maintain accurate records of customer interactions, order details, and communications
• Handle complaints and concerns with patience, professionalism, and efficiency
• Ensure on-time delivery and customer satisfaction
• Prepare and share reports related to order status, shipments, and customer feedback

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or relevant field
• 2–4 years of experience in a customer service or client handling role in the garments or textile industry
• Excellent communication skills
• Strong interpersonal and coordination skills
• Ability to work in a fast-paced environment and handle pressure
• Proficiency in MS Office (Excel, Word, Outlook); ERP knowledge is a plus

Job Type: Full-time

Work Location: In person