Customer Care Officer - Tamheer Riyadh, SA

As Lendo continues to grow, we're looking for a proactive and customer-focused Customer Care Officer to deliver exceptional service at every interaction. In this role, you'll be at the forefront of our customer experience, handling inquiries, resolving complaints, and ensuring every customer leaves with a positive impression of Lendo. You'll work closely with other teams to resolve issues at the root cause, maintain high service standards, and contribute to achieving our SLAs and KPIs.

Key responsibilities:

1. Handling incoming or outgoing customer calls to provide support.
2. Handling customer inquiries and complaints via active channels.
3. Working closely with other departments to ensure resolving issues with high quality and root solutions.
4. Communicating effectively with customers, addressing their needs, and ensuring a positive customer experience.
5. Resolving customer complaints professionally while prioritizing customer satisfaction.
6. Escalating critical customer complaints and issues to supervisors to ensure resolution.
7. Contributing to the achievement of customer service standards, SLAs, and KPIs.
8. Ensuring each interaction is documented thoroughly in the system, maintaining up-to-date customer records.

Qualifications:

• Education: Bachelor's degree in Business Administration or a related field.
• Skills: Strong communication, problem-solving, and active listening abilities, with proven multitasking and time management skills.
• Knowledge: Familiarity with product/service offerings, call center operations, customer relationship management (CRM) systems, and quality assurance standards.

• Language: Proficiency in English at a minimum intermediate level (B1/B2).

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