Customer Care Outbound Recovery

• Maintain strong knowledge of Bupa Arabia’s products, services, and systems to effectively handle customer concerns.
• Proactively contact dissatisfied customers to resolve complaints, rebuild trust, and restore customer satisfaction.
• Handle escalated cases with empathy and professionalism, ensuring a positive customer experience.
• Investigate issues using internal systems (claims, preauthorization, and service history) to identify root causes and provide accurate resolutions.
• Document all interactions and ensure proper case tracking in line with established guidelines.
• Identify recurring issues and escalate trends to support continuous service improvement.
• Collaborate with internal teams to ensure timely and effective complaint resolution.

• Ability to use computers and navigate through software applications.
• Ability to multi-task in a fast-paced changing environment and work well under stress
• Strong trouble shooting, problem-solving and analytical skills
• Excellent follow up skills
• Ability to resolve issues effectively

IT, Marketing, Healthcare, Business Administration