Customer Care Representative

Description

Customer Care Representative

Location: Remote and/or Hybrid (Fairbury, IL) - Must be located in Illinois

Ready to be the reason someone smiles today?

At Edelman, our Customer Care team is the first voice our customers hear, and you are the key to a seamless, positive experience. This is more than a job; it's a mission to build trust from the very first phone call. If you have a passion for service, a knack for solving problems, and a warm, professional demeanor, we want you on our team.

What Makes This Role Great

• You'll Be a Problem Solver: You'll use your quick thinking to turn customer inquiries into simple, efficient solutions, guiding them through scheduling appointments and service options.
• You'll Be a Catalyst for Growth: Your conversations will not only help customers but will also play a crucial role in our company's success, directly contributing to our service operation's growth and efficiency.
• You'll Join a Winning Team: You’ll work in a supportive, collaborative environment, partnering with our expert dispatch team and skilled technicians. We believe in being solutions driven and helping each other win.
• You'll Build Relationships: You’ll be the human connection that keeps our customers with us for the long run, ensuring their needs are met with a humbly confident and friendly attitude.
  
  

Who We're Looking For

• Someone with a genuine passion for helping people.
• A great communicator with a positive, can-do attitude.
• The ability to manage multiple tasks with a keen attention to detail.
• Prior experience in a customer-experience role in one of the trades (HVAC, Plumbing, Electrical, General Contracting, Carpentry...) and commitment to learning is a must.
• Must be located in Illinois.
  
  

Ready to Make an Impact?

If you're looking for a role where you can truly make a difference, apply today and join the Edelman family.